In Plain English
If we make a mistake, we will make it right. If there is ever a quality issue with your seafood, contact us immediately and we will investigate quickly and fairly.
1. Fresh seafood is different
Because seafood is a perishable product, we cannot accept general change-of-mind returns once an order has been delivered or collected. Your rights under the Consumer Protection Act are unaffected.
2. Quality issues
Please inspect your order on arrival. If anything is not up to standard, contact us within 4 hours of delivery with a photograph and your order number and we will arrange a replacement, credit or refund.
3. Incorrect or missing items
We will deliver the missing item on the next available run or refund it in full, whichever you prefer.
4. Cancellations
- Before preparation begins: cancelled and refunded in full.
- After preparation but before dispatch: refunded less any costs already incurred.
- After dispatch: treated as a quality query under clause 2.
5. How refunds are paid
Refunds are made to the original payment method within 5 to 10 business days, or as store credit if you prefer.
6. Non-perishable items
Gift cards, hampers and merchandise may be returned unopened within 7 days.
Version 1 · Last updated 06 August 2026 · Reviewed by Darryn Hector