Compliance & Transparency
Our policies, in plain English
We would rather you actually read these. Every policy starts with a short, human summary — the full legal wording sits underneath.
Terms & Site
The agreements that govern using this website.
Terms and Conditions
These are the house rules for shopping with us. Order from us, we prepare your seafood with care and deliver it as promised. Pay for what you order, give us accurate delivery details, and we will always treat you fairly.
Effective 05 August 2026 · 1 min read
Website Disclaimer
We work hard to keep this website accurate, but recipes, nutrition notes and product photographs are guidance rather than guarantees.
Effective 05 August 2026 · 1 min read
Copyright Notice
The photographs, recipes and words on this site are ours. Please enjoy them, share a link freely, but ask before you republish them.
Effective 05 August 2026 · 1 min read
Privacy & Data
How we look after your personal information.
Privacy Policy
Your information belongs to you. We only use it to process your orders, improve your experience and talk to you when you have asked us to. We never sell your details to anyone.
Effective 05 August 2026 · 1 min read
POPIA Privacy Notice
This is the formal notice required by South Africa's Protection of Personal Information Act. It explains the lawful basis on which we process your information and how to contact our Information Officer.
Effective 05 August 2026 · 1 min read
Cookie Policy
We use a small number of cookies to keep your cart working and to understand which pages people find useful. Nothing is pre-ticked, and you can change your mind whenever you like.
Effective 05 August 2026 · 1 min read
Shopping With Us
Delivery, payment, returns and subscriptions.
Returns and Refund Policy
If we make a mistake, we will make it right. If there is ever a quality issue with your seafood, contact us immediately and we will investigate quickly and fairly.
Effective 05 August 2026 · 1 min read
Delivery Policy
We deliver fresh seafood across Cape Town. We will always keep you informed about your order, and if something unexpected delays delivery we will contact you as soon as we can.
Effective 05 August 2026 · 1 min read
Payment Policy
You can pay by card, instant EFT or bank transfer. Your order is prepared once payment is confirmed, and your card details never touch our servers.
Effective 05 August 2026 · 1 min read
Subscription Terms
Subscriptions are meant to be easy. Pick your frequency, skip a delivery when life gets busy, pause when you travel and cancel at any time. No lock-in, no penalties.
Effective 05 August 2026 · 1 min read
Promotions and Competitions
When we run a special or a giveaway, the rules are simple and stated up front. One promotion at a time, valid while stocks last, and winners are always contacted directly.
Effective 05 August 2026 · 1 min read
Gift Card Terms
A Naeemo's gift card is a lovely thing to receive. It is valid for three years, can be used across the whole store, and never carries a hidden fee.
Effective 05 August 2026 · 1 min read
Product & Safety
Seafood handling, allergens and availability.
Seafood Disclaimer
Seafood comes from the ocean, not a factory. Sizes vary, the daily catch changes with the weather, and some species carry natural bones or shell fragments. Please cook and store it properly.
Effective 05 August 2026 · 1 min read
Allergen Notice
Everything we handle is seafood. If you or your guests have a shellfish or fish allergy, please tell us at checkout and read this notice carefully.
Effective 05 August 2026 · 1 min read
Product Availability
The sea decides what we sell. Some days the boats come back full, some days they do not. When something you ordered is not available, we will call you before we substitute anything.
Effective 05 August 2026 · 1 min read
Business & Trade
Terms for corporate and wholesale customers.
Access & Inclusion
Information access and accessibility.
PAIA Manual
South African law says you may ask a business for the records it holds. This manual explains exactly what we hold, how to ask for it, and who to speak to.
Effective 05 August 2026 · 1 min read
Accessibility Statement
Everyone should be able to buy good seafood. We build this site to be readable, keyboard-friendly and screen-reader friendly, and we would love to hear from you if something gets in your way.
Effective 05 August 2026 · 1 min read
Compliant with the Consumer Protection Act, POPIA and PAIA.